Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Continue to work to improve productivity level showing increasing growth. Make 100 % or more productivity the goal and keep at or above that. Examine vehicle for safety issues that should be repaired and other findings that should be repaired. ![]() ![]() Test drives as required and test drive is to be performed on predetermined route approved by the service manager and in accordance with local, state, federal ordinances. Change of status of sunroof, convertible top operation and radio must be approved by customer and stated on repair. When repairs are completed, ensure vehicle is returned to lot and windows and doors are locked unless specified otherwise by customer. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully. Make each job thorough and complete to reduce return repairs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off. Documents all work performed and recommended on the repair order. Make sure the proper paperwork is completed and filed after every job completion. Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction. Keep the service writer, service manger, and/or dispatcher informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information. Submit your request parts as soon as it is determined what is required for a particular job. Set goals, develop skills and constantly increase efficiency skill level. Have the repair work finished within the allotted time. Receive service assignments from the service writer, service manager or dispatcher. Use factory specifications as the standard in all repair, service, and customization work. Uphold the company’s non-disclosure and confidentiality policies and agreements. Interact well with others and be a positive influence on employee morale. Understand and follow work rules and procedures. Know and understand the federal, state and local requirements which govern the company’s business.įollow lawful directions from supervisors. Understand the terminology of the business and keep abreast of technology changes in products and services. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Maintain a follow-up system that encourages follow through with assigned projects.Įstablish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Move throughout the company facility for most of the shift.ĭevote himself/herself to insuring satisfaction to customers.ĭetermine management, production and quality requirements by asking questions and listening. Receive incentive commission for findings of repairs other than those that the vehicle are being repaired for and customer agrees to do the repair at that time.ĭealer standards as required by manufacturer, and other job related Chrysler Corp certifications auto repair related courses to maintain certification for skill level.Ībility to read and comprehend instructions and information.Ībility to meet company's production and quality standards.Īble to perform required duties Surroundings Secure vehicle upon completion and return keys to service desk. Work in a timely manner ensure vehicle cleanliness and conditon. Observe any safety issues and other needed repairs or maintenance and report to service desk. ![]() Relay repair work completed to service desk. Perform repair of vehicle as directed by dispatcher. Your personal goal will be to constantly improve in production and efficiency. As a service technician it is very important to work productively and efficiently. ![]() Customer satisfaction is our number one priority. Primary duty is the servicing and repairing of motor vehicles.
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